TRUEHEARTS EXIM PRIVATE LIMITED, operating under the brand name 4Hearts, respects the privacy of customers, prospective customers, website visitors, advertising leads, and all other individuals who communicate with us.
This Privacy Policy explains how TRUEHEARTS EXIM PRIVATE LIMITED collects, receives, records, uses, stores, processes, transfers, shares, protects, corrects, and deletes personal information received through the following channels:
This Privacy Policy will be interpreted in accordance with applicable Indian law, including the relevant provisions of the Digital Personal Data Protection Act, 2023, together with any related rules that become applicable from time to time.
By voluntarily submitting personal information to TRUEHEARTS EXIM PRIVATE LIMITED, you acknowledge that you have read this Privacy Policy and understand the purposes for which your personal information will be collected and processed.
Important: Consent for promotional communication is entirely voluntary and is not a mandatory condition for purchasing products or submitting customer service requests.
Depending on your interaction with TRUEHEARTS EXIM PRIVATE LIMITED, we may collect the following personal information:
TRUEHEARTS does not require customers to disclose confidential payment authentication information such as:
Customers must never share such confidential credentials with any TRUEHEARTS employee, representative, or automated system.
Payment credentials are processed independently by the relevant bank, card network, UPI service, payment gateway, or payment application.
Personal information may be received directly or indirectly through the following authorised sources:
TRUEHEARTS may process personal information for the following purposes:
TRUEHEARTS will not process personal information for any purpose that is materially unrelated to the purpose originally disclosed to the individual, unless fresh consent has been obtained or another lawful basis for processing is available.
Where a person submits information through a Facebook or Instagram Advertisement or a Meta Instant Form, TRUEHEARTS may process the information in the following manner:
The submitted information may be transmitted securely to TRUEHEARTS.
Information may be automatically transferred into our CRM through authorised APIs or webhooks.
An authorised employee or automated system may contact the person regarding the submitted enquiry.
The source, date and time of the enquiry may be recorded for operational purposes.
Information will only be used for the disclosed enquiry, order, customer support or marketing purpose.
Promotional communications will only be sent where appropriate promotional consent has been obtained.
The privacy policy link displayed in Meta Lead Forms or Instant Forms should direct users to a publicly accessible webpage on www.truehearts.co.in without requiring login or authentication.
Information received through our website, Meta, WhatsApp, Google Forms or other authorised channels may be securely transferred to the TRUEHEARTS CRM using APIs, webhooks or authorised integration providers.
Automated processing is used solely to organise enquiries, customer records and orders efficiently.
If you believe an automated record or decision is incorrect, you may contact the Grievance Officer to request a human review of the information.
TRUEHEARTS may use separate consent options for different communication purposes to ensure transparency and compliance with applicable laws.
When a person voluntarily submits an enquiry or order request, TRUEHEARTS may use the submitted information to respond to the enquiry or complete the requested transaction.
Where appropriate consent has been provided, TRUEHEARTS may send:
Promotional communications may include:
Promotional consent is entirely voluntary and will not be bundled with the compulsory acceptance of transactional communications required to process enquiries, orders, deliveries or customer support requests.
A person may withdraw consent for promotional communications at any time using any of the following methods:
Reply with STOP, UNSUBSCRIBE, or another clear opt-out instruction.
Use the unsubscribe option available in promotional emails.
Contact us on +91 8329911843.
Send your opt-out request to 4hearts.truehearts@gmail.com.
TRUEHEARTS will process a valid promotional opt-out request within a reasonable period.
Opting out of promotional communications will not prevent TRUEHEARTS from sending messages that are necessary to:
After an opt-out request, TRUEHEARTS may retain a minimal suppression record solely to ensure that future promotional communications are not sent unintentionally.
The TRUEHEARTS website may use cookies, pixels, tags, analytics tools, and similar technologies to enhance website functionality, improve user experience, and analyse website performance.
Where required by applicable law, users will be offered appropriate choices regarding the use of non-essential cookies and similar tracking technologies.
Information independently collected by Meta, Google, payment providers, or other third-party platforms is governed by their respective privacy policies and terms of service.
TRUEHEARTS may share only the personal information that is reasonably necessary with the following authorised service providers and entities for legitimate business, operational, legal and regulatory purposes.
TRUEHEARTS does not sell or rent customer personal information to unrelated third parties.
Service providers are expected to process personal information only for authorised purposes and are subject to appropriate contractual, technical and legal safeguards.
Some technology providers may store or process personal data outside India, subject to applicable laws and the provider's data protection and security safeguards.
TRUEHEARTS retains personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected or to comply with applicable legal, regulatory, accounting, tax, audit and operational requirements.
Lead or enquiry records that do not result in an order are reviewed periodically and may be:
Individuals may request earlier deletion, subject to applicable legal and operational requirements.
Order, invoice, GST, payment, accounting, delivery and refund records may be retained for the period required under applicable tax, accounting, audit and commercial laws.
These records may be retained for:
Consent, withdrawal and opt-out records may be retained to demonstrate compliance and prevent unauthorised future promotional communications.
TRUEHEARTS will honour deletion requests wherever legally and technically permitted.
When personal information is no longer required, TRUEHEARTS may securely delete, anonymise or restrict access to such information in accordance with applicable legal and operational requirements.
Subject to applicable law, an individual may exercise the following rights regarding their personal information.
Request confirmation of whether TRUEHEARTS holds your personal information.
Obtain a summary of the personal information being processed.
Correct inaccurate personal information.
Complete incomplete personal information.
Update outdated personal information.
Withdraw previously provided consent where applicable.
Request discontinuation of promotional communications.
Request deletion or erasure of personal information where legally permitted.
Request review of an automated or incorrect CRM record.
Raise concerns regarding the use of your personal information.
Email us at: 4hearts.truehearts@gmail.com
TRUEHEARTS may request reasonable identity verification before processing any request. This helps protect personal information from unauthorized access, alteration, or deletion.
TRUEHEARTS is committed to protecting personal information through appropriate administrative, organizational, and technical safeguards.
Access to CRM data is granted only according to staff roles and responsibilities.
Strong password protection is implemented to secure user accounts.
System access activities are logged for monitoring and accountability.
Employees receive access only to information necessary for their duties.
Industry-standard practices are used to protect website and database security.
Data backups help ensure business continuity and recovery.
Systems are updated regularly to address security vulnerabilities.
Employees are bound by confidentiality obligations regarding customer information.
Third-party service providers are required to protect personal information.
Systems are monitored to identify and respond to potential security risks.
No internet transmission or electronic storage system can be guaranteed to be completely secure. While TRUEHEARTS applies reasonable safeguards, users should also take precautions to protect their information.
Customers must never send the following through WhatsApp, Email, or Website Messages:
Where required by applicable law, TRUEHEARTS will take reasonable steps to investigate any personal-data breach and provide legally required notifications to affected individuals and relevant authorities.
TRUEHEARTS products and online ordering facilities are intended for adults.
We do not knowingly collect personal information directly from anyone under 18 years of age without parental or guardian involvement.
Any order intended for a minor should be placed by a parent or lawful guardian.
TRUEHEARTS may provide links or integrations with:
TRUEHEARTS does not control the privacy or security practices of independent third-party platforms.
TRUEHEARTS may update this Privacy Policy to reflect changes in:
The revised Privacy Policy will display an updated revision date.
Where a material change affects an existing consent or substantially changes the purpose of processing, TRUEHEARTS may provide an additional notice or obtain fresh consent where required by law.
| Officer | Sachin Vijay Barve |
|---|---|
| Company | TRUEHEARTS EXIM PRIVATE LIMITED |
| Address |
3, Patel Chambers, Near Zilla Parishad, GPO Road, Nashik – 422002, Maharashtra, India |
| Mobile | +91 8329911843 |
| 4hearts.truehearts@gmail.com |